Customer Support
Arrival to Studio
We are located at Sörnäisten Rantatie 31A, 00500 Helsinki on the 2nd floor. You can enter from door A on the Rantatie side. The door is open during reception opening hours.
If the door is not open, you can press the doorbell on the 2nd floor.
Members can enter from 05:00 to 23:00 with access key card.
Studio booking
Yes you can! We recommend you book the studio using our app or from our website! bongos.fi/studio. If you have any questions, please do not hesitate to contact us by visiting the Studio reception or giving us a call.
The price of the studio booking depends on which studio you are booking, whether the booking is during a weekday or on a weekend and at what time the booking would be due. Find out more by calling our reception phone!
Yes! The studio bookings for training use are included in the membership fee. You can do it by downloading our app and choosing “facilities” from the front page after you’ve logged in.
All our members should make a keycard purchase from our reception to arrange their access to the studio outside of reception hours.
At the studio
The check-in system is very important to avoid your account getting locked. You can handle the check-in by the tablet placed close to the front door. If you need any assistance, please contact our staff at the reception.
Of course! The choreographies are usually taught for 1-2 weeks at a time. This depends on the teacher and the choreo at hand. You are more than welcome to join our classes at any given time. A round 3 is also possible. After round 1, the pace will be quicker, but it is totally possible to keep up despite this.
By following us on Instagram, you are able to keep up with the rounds of the classes and get the most up to date information!
So happy to hear that you’ve decided to join the movement, check out: bongos.fi/first-timers for detailed information!
Attending classes
The check-in system is very important to avoid your account getting locked. You can handle the check-in by the tablet placed close to the front door. If you need any assistance, please contact our staff at the reception.
Class bookings made with a drop-in ticket/10 time pass that are cancelled on time will create a credit to your Bongos account. This credit can be used for future class bookings.
Of course! The choreographies are usually taught for 1-3 weeks at a time. This depends on the teacher and the choreo at hand. You are more than welcome to join our classes at any given time. The teachers will go through the choreo from the top during round 2 (and a possible round 3). The pace will be quicker, but it is totally possible to keep up despite this.
By following us on Instagram, you are able to keep up with the rounds of the classes and get the most up to date information!
Dance
We have levels from Beginner to Advanced (Beginner, Open Level, Intermediate, Advanced). If you are new to dance, we recommend you start out with beginner level classes and work your way up once you get comfortable.
You can find information on all the classes we currently have from our schedule bongos.fi/schedule.
A choreography class is a class that focuses on a particular combo every week (the same combo can be done 1-2, even 3 weeks in a row). The style of the combo depends on the teacher and specific combo. This means that the dance styles can vary between classes.
Training
We are the premier training studio in Finland, which provides dancing and training all under one roof. In addition to our amazing dance classes, we have training classes such as: Movement & Mobility and HIIT & Strength!
We have a Training membership which allows you to attend our training classes and a 365 days/year access to our gym for your own workouts.
If you’d like to train and dance, we recommend the Bongos Tribe -membership, which gives you access to all our dance classes, training classes as well as a 365 days/year access to our gym for your own workouts.
Free trials
You can activate a free trial for your preferred membership on our website. The duration of the free trial is 14 days.
No. After the free trial, if you wish to continue with a membership, you’ll need to activate it on our website or by using our app.
Payments
You can pay your 5 or 10 time credit packs and memberships with the payment methods mentioned above. Unfortunately this payment method is not available for drop-in classes.
You can do so by making the payment using the company’s app and showing the transaction at the reception or sending a screenshot of it to support@bongos.fi. The amount you pay can be anything you like. After this, we’ll add the funds to your account. The system will use the account balance as the primary payment method for as long as there is balance to be charged from.
Our memberships are automatically charged in monthly cycles. If your card is charged for example on 02/03/2024, you are paying for the upcoming month and the next payment will be due on 02/04/2024.
A pause will postpone your membership’s next payment date for as many days as the pause’s duration is. So for example, if your membership payment is due 03/03/2024, a 10 day pause will postpone the due date so that the new date would be 13/03/2024.
Credit packs
You can pay your 5 or 10 time credit packs and memberships with the payment methods mentioned above. Unfortunately this payment method is not available for drop-in classes.
The 5-time credit pack is valid fro 5 weeks and the 10-time credit pack is valid for 3 months. The validity starts from the date of the first booking.
The credit packs are valid for one of the following levels: Beginners, Open, Intermediate / Advanced. So if you are unable to book a class you might be trying to book outside of the level you have purchased. If this is not the case, please contact us and we will help you out.
Memberships
Yes you are! You can do it by contacting us via email or at the reception desk. We can do it by adding a “next membership” to your account or change it instantly and make a custom charge to your account.
Yes. You can do so by sending us an email to contact@bongos.fi
Here is our pause policy shortly:
• The membership pause is possible for a fixed time period from 7 days up to 30 days. The duration of a pause can also be modified afterwards based on the customer’s request and the Bongos staff’s evaluation, e.g client would like to end the pause earlier than initially expected.
• A membership cannot be paused indefinitely.
• Pausing a membership is meant to be used in special occasions such as; travels abroad or in Finland for a longer time period, in case of medical reasons or injuries or other justified obstacle to attend and the decision on these situations is to be done by based on the Bongos staff’s evaluation.
• Please note that pausing a membership can only be done after 2 months after activating the membership (i.e., after 2 membership payments have been made)
Yes. You can do so by sending us an email to contact@bongos.fi
Here is our cancellation policy shortly:
•Please note that cancelling a membership can only be done after 2 months after activating the membership (i.e., after 2 membership payments have been made).
• The cancellation request needs to be done via email, request made in other channels (eg. Instagram) is not valid.
•To cancel, notification must be provided by the customer at least 3 days before the next membership cycle’s due date. If the notification is not given within this time frame, a refund request may be denied for the already charged membership cycle.
Pay As You Go / Drop in classes
Yes! If you want to come in for a drop in class, just book and pay for the class beforehand and you’re done. This can be done with either our app through our website.
My account
Locked account
Reason 1: Your account is locked due to 3 class bookings that have not been cancelled/checked in for. Your account will be locked for a week. Remember to check in to the classes or cancel them in time (6h before the class at the latest) in the future to avoid this issue! If the issue isn’t resolved after 7 days, send us an email support@bongos.fi / call our reception phone / visit the studio so the staff can help you out.
Reason 2: Your membership payment is at an overdue state. Make sure your payment card has the funds needed for the automatic charge. After this, the issue will resolve itself approximately in a day, but you can contact us to manually charge the payment sooner.
Account details
You can change your account details by using our app. Press the “profile icon” on the top left corner and edit your profile information, card details etc from there!
We wish that all our members add in their name, date of birth, home address and an identifiable profile picture.
Notifications
We recommend you download our app and turn on the notifications from your settings. Relevant information (such as class cancellations) will be shared with push notifications.
There is a “Community” -section in our app, to which we write topical updates.
We also recommend you follow us on Instagram @bongos_studio. By clicking the bell from our profile, you can choose to get notifications from our posts, stories and reels.
Bongos App
Yes we do! You can download it from App Store or Google Play.
- You can use our app to book classes you’d like to attend!
- You are able to book studios for training and professional use.
- You can view your membership /account status and change your account details.
Don’t find the answer you are looking for?
Ask me anything and I’ll connect you.
We’ll email you within one working day: support@bongos.fi
We’ll call you back within our phone customer service opening hours Mon-Fri 13.00-16.00: 010 508 0870