Customer Support

Bongos

Arrival to Studio

We are located at Sörnäisten Rantatie 31A, 00500 Helsinki on the 2nd floor. You can enter from door A on the Rantatie side. The door is open during reception opening hours.

Bongos

If the door is not open, you can press the doorbell on the 2nd floor.

Members can enter from 05:00 to 23:00 with access key card.

Studio booking

Yes you can! We recommend you book the studio using our app or from our website! bongos.fi/studio. If you have any questions, please do not hesitate to contact us by visiting the Studio reception or giving us a call.

The price of the studio booking depends on which studio you are booking, whether the booking is during a weekday or on a weekend and at what time the booking would be due. Find out more by calling our reception phone!

Yes! The studio bookings for training use are included in the membership fee. You can do it by downloading our app and choosing “facilities” from the front page after you’ve logged in.

All our members should make a keycard purchase from our reception to arrange their access to the studio outside of reception hours.

At the studio

The check-in system is very important to avoid your account getting locked. You can handle the check-in by the tablet placed close to the front door. If you need any assistance, please contact our staff at the reception.

Of course! The choreographies are usually taught for 1-2 weeks at a time. This depends on the teacher and the choreo at hand. You are more than welcome to join our classes at any given time. A round 3 is also possible. After round 1, the pace will be quicker, but it is totally possible to keep up despite this.

By following us on Instagram, you are able to keep up with the rounds of the classes and get the most up to date information!

So happy to hear that you’ve decided to join the movement, check out: bongos.fi/first-timers for detailed information!

Attending classes

The check-in system is very important to avoid your account getting locked. You can handle the check-in by the tablet placed close to the front door. If you need any assistance, please contact our staff at the reception.

Class bookings made with a drop-in ticket/10 time pass that are cancelled on time will create a credit to your Bongos account. This credit can be used for future class bookings.

Of course! The choreographies are usually taught for 1-3 weeks at a time. This depends on the teacher and the choreo at hand. You are more than welcome to join our classes at any given time. The teachers will go through the choreo from the top during round 2 (and a possible round 3). The pace will be quicker, but it is totally possible to keep up despite this.

By following us on Instagram, you are able to keep up with the rounds of the classes and get the most up to date information!

Dance

We have levels from Beginner to Advanced (Beginner, Open Level, Intermediate, Advanced). If you are new to dance, we recommend you start out with beginner level classes and work your way up once you get comfortable.

You can find information on all the classes we currently have from our schedule bongos.fi/schedule.

A choreography class is a class that focuses on a particular combo every week (the same combo can be done 1-2, even 3 weeks in a row). The style of the combo depends on the teacher and specific combo. This means that the dance styles can vary between classes.

Training

We are the premier training studio in Finland, which provides dancing and training all under one roof. In addition to our amazing dance classes, we have training classes such as: Movement & Mobility and HIIT & Strength!

We have a Training membership which allows you to attend our training classes and a 365 days/year access to our gym for your own workouts.

If you’d like to train and dance, we recommend the Bongos Tribe -membership, which gives you access to all our dance classes, training classes as well as a 365 days/year access to our gym for your own workouts.

Free trials

You can activate a free trial for your preferred membership on our website. The duration of the free trial is 14 days.

After the free trial, if you wish to continue with a membership, you’ll need to activate it on our website / using our app.

Payments

Yes you can. You can pay your 10 time passes and memberships with the above mentioned payment methods. Unfortunately the drop-in tickets can not be paid with them.

You can do so by making the payment using the company’s app and showing the transaction at the reception / sending a screenshot of it to support@bongos.fi. The amount you pay can be anything you like. After this, we’ll add the amount you paid to your account. The payments will be automatically charged from your account balance for as long as there is balance to be charged from.

Our memberships are automatically charged in monthly cycles. If your card is charged for example on 02/03/2024, you are paying for the upcoming month and the next payment will be due on 02/04/2024.

A pause will postpone your membership’s next payment date for as many days as the pause’s duration is. So for example, if your membership payment is due 03/03/2024, a 10 day pause will postpone the due date so that the new date would be 13/03/2024.

Credits

Yes you can. You can pay your 10 time passes and memberships with the above mentioned payment methods. Unfortunately the drop-in tickets can not be paid with them.

You can do so by making the payment using the company’s app and showing the transaction at the reception / sending a screenshot of it to support@bongos.fi. The amount you pay can be anything you like. After this, we’ll add the amount you paid to your account. The payments will be automatically charged from your account balance for as long as there is balance to be charged from.

Our memberships are automatically charged in monthly cycles. If your card is charged for example on 02/03/2024, you are paying for the upcoming month and the next payment will be due on 02/04/2024.

A pause will postpone your membership’s next payment date for as many days as the pause’s duration is. So for example, if your membership payment is due 03/03/2024, a 10 day pause will postpone the due date so that the new date would be 13/03/2024.

Memberships

The 10 time passes are meant to be used for one of the following levels: Beginners, Open, Intermediate / Advanced. If you’re trying to book outside of your 10 time pass’ level, it will not work. If this is not the case, please contact us and we will help you out.

The 10 time passes are valid for 2 months after the purchase.

Class bookings made with a drop-in ticket/10 time pass that are cancelled on time will create a credit to your Bongos account. This credit can be used for future class bookings.

10 time passes and drop-in tickets

The 10 time passes are meant to be used for one of the following levels: Beginners, Open, Intermediate / Advanced. If you’re trying to book outside of your 10 time pass’ level, it will not work. If this is not the case, please contact us and we will help you out.

The 10 time passes are valid for 2 months after the purchase.

My account

Locked account

Reason 1: Your account is locked due to 3 class bookings that have not been cancelled/checked in for. Your account will be locked for a week. Remember to check in to the classes or cancel them in time (6h before the class at the latest) in the future to avoid this issue! If the issue isn’t resolved after 7 days, send us an email support@bongos.fi / call our reception phone / visit the studio so the staff can help you out.

Reason 2: Your membership payment is at an overdue state. Make sure your payment card has the funds needed for the automatic charge. After this, the issue will resolve itself approximately in a day, but you can contact us to manually charge the payment sooner.

Memberships

Yes you are! You can do it by contacting us via email or at the reception desk. We can do it by adding a “next membership” to your account or change it instantly and make a custom charge to your account.

Yes you can. The pausing can be done for reasons like long travels etc. A membership can be paused for a requested fixed period from 1 week up to 6 months. The duration of a pause can be modified afterwards. Check PAYMENTS section for information on how this affects the membership cycle.

You can send your membership pause/cancellation requests to the following address: support@bongos.fi.

Remember that the request for cancellation needs to happen 3 working days before the membership renews if you wish to cancel it before the upcoming membership cycle!

Free trials

You can activate a free trial for your preferred membership on our website. The duration of the free trial is 14 days: bongos.fi/members.

After the free trial, if you wish to continue with a membership, you’ll need to activate it on our website / using our app.

Account details

You can change your account details by using our app. Press the “profile icon” on the top left corner and edit your profile information, card details etc from there!

We wish that all our members add in their name, date of birth, home address and an identifiable profile picture.

Notifications

We recommend you download our app and turn on the notifications from your settings. Relevant information (such as class cancellations) will be shared with push notifications.

There is a “Community” -section in our app, to which we write topical updates.
We also recommend you follow us on Instagram @bongos_studio. By clicking the bell from our profile, you can choose to get notifications from our posts, stories and reels.

Bongos App

Yes we do! You can download it from App Store or Google Play.

  • You can use our app to book classes you’d like to attend!
  • You are able to book studios for training and professional use.
  • You can view your membership / account status and change your account details.
  • You can purchase our smoothies, juices and other snacks from the store!

Don’t find the answer you are looking for?

Ask me anything and I’ll connect you.

We’ll email you within one working day: support@bongos.fi

We’ll call you back within our phone customer service opening hours Mon-Fri 13.00-16.00: 010 508 0870